An Egyptian national who arrived in Italy in August 2022 had never managed to obtain an appointment through the "Easy Booking" system at the Police Office in Milan to submit his application for international protection, despite numerous attempts. 

The applicant filed an appeal before the Tribunal of Milan, requesting the court to order the Ministry of the Interior Police Office of Milan to arrange the immediate formal registration of his application for international protection by giving the applicant the requisite receipt of a provisional residence permit, and to take any other reasonable measures to prevent future prejudice on the applicant's behalf.

The appeal stated that the applicant's substantive inability to formalise his application for international protection has resulted in a infringement of the absolute right recognised by Article 10(3) of the Constitution, as well as national legislation governing access to international protection, Community law, and Article 6 of the Asylum Procedures Directive. The appeal further claimed that applicant's irregular status has forced him to live underground and expose him to the potential irreparable risk of repatriation to his country of origin, as well as preventing him from accessing the most basic forms of assistance and any opportunity for integration.

The applicant submitted screenshots of the computer, which appear to show that the several appointment requests were unsuccessful. "At the moment, there is no availability of appointments, please try again later or contact the police headquarters, or the maximum threshold of requests has been reached," it said.

The Tribunal of Mian upheld the appeal and ordered the Police Office of Milan to proceed with the receipt of the Egyptian national’s application for international protection.

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